If you are not satisfied with the product, it did not fit or it has factory defects, do not worry! You can make the change.
Send an email maximum 20 business days after your purchase to info@davaartesanal.com or write to us by WhatsApp at +52 951 291 7856 with your full name, order number, the reason for the change and a photo (to know more about the reason). that of the change) once we analyze it we will confirm if your request can be approved.
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If approved, you will receive all the instructions to continue with the process. We can schedule a pickup for you so that the parcel service can pick up the piece at your home or you can schedule it yourself. (Depends on the situation, there may be shipping costs)
- You will have to deliver/send us your product unused, with labels and in perfect condition, otherwise we will not be able to validate the exchange.
- No refunds are made.
We will always try to give you all the necessary information so that you do not have to do this step.
*Approval of the request will be subject to the physical state of the piece.
